Signature  Capture  Software  For  The  Sign  In  Desk
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QUESTIONS ON INSTALLATION


What are the system requirements?
eSignInSheet runs on Windows computers and local area networks. A Pentium III or higher CPU, Windows 98se or later. VISTA compatible. You need 3mb of HD space for the program and 1mb for every one thousand signatures captured.

How far away can the Signature Pad be from the host computer?
If you purchased a USB connect Signature Pad than the maximum distance from pad to computer is 16 feet.  If you purchased a serial connect Signature Pad than the maximum distance is 300 feet.

How many Signature Pads can I have connected to my computer at the same time? 
You are limited by the number of ports on the host computer or workstation.  You can run only one USB pad per computer, additional pads must be serial port pads. You can use add-on internal or external serial port cards or use converters that change a USB port to a serial port.

I just completed the install and tried to open the help files, but nothing happens when I click on HELP. What should I do?
You have a Vista configuration running on a previous version of Windows. You need to change the location of the HELP folder. Find your HELP folder at  C:\Program Files\Common Files\Sigmark\Help. Now copy the HELP folder to C:\Program Files\Sigmark\ . Do not “move” the HELP folder, make sure you “copy” it from one location to the other.

I followed the installation instructions but I can’t change any of the sign in questions. What do I do?
Close the Signature Pad Menu and close the Main Menu. Now open the ConfigPads Program and follow the instructions  for configuring the question tabs. When you are finished click on "save current script" as default.

I completed installing esigninsheet software but when I click on the signature pad's start icon nothing happens. What do I do?
You must install the Topaz Systems CD first. Place the Topaz CD in the disk drive and it will open to the main menu. Click on "Install SigPlus Files First" and follow the instructions. Now when you open esigninsheet the signature pad will start.
 
Can eSignInSheet use my database or read my database?
No, our software comes with Absolute Database technology and this database has been configured to work with the Topaz Signature Pad of your choice.

Can I send my database information to eSignInSheet?
Yes, If you can export your data to an Excel CSV file, then import it to eSignInSheet. You can purchase our service, send us your CSV file and we will import it prior to shipping. Your data will be loaded when our software is first installed.  Also, you can have your IT specialist write a “transfer to populate” program, eSignInSheet is HL7 compatible. This will transfer new data from your database into eSignInSheet when it is added to your database.


How do I register my software?
First open the SigPad Menu and find the registration number in the lower left-hand corner of the screen. Copy and paste this number into an email and send it to support@esigninsheet.com . They will send you a username and unlock code.

QUESTIONS ON SOFTWARE FEATURES

All I see on the main menu is the patient’s name and sign in time, where is the Doctor’s name?

Double click on the patient's name and a blue screen pops up. Check the box next to the Doctor’s name and it will appear on the Main Menu.

Does every visitor have to be registered to sign in? Can someone, who is at my company only once,  just sign in w/o the registration process?

Yes! Everyone who signs the signature pad is entered into the database for that date and can be retrieved at a later date.  So, registration is just for the repeat visitor who can sign in faster when registered.

I had a new visitor come to my desk when I was on break and they signed in w/o registering, what do I do with their information?

Their sign in line appears in RED on the main menu to warn you that someone new has signed in w/o registering. You double click on their name and a blue screen pops up and then you double click on the blue screen and the registration screen pops up. Click on “ADD w/ AUTO COMPLETE” button and fill in the visitor’s information and then click on the yellow signature box. The visitor’s sign in line will change from RED to BLACK to show that they are now registered. NOTE - If you miss registering someone their sign in is still saved to the database. You can register them later if you wish.

Can eSignInSheet just collect signatures?

Yes, you can turn off the registration and questions feature. The software will run as a “sign in” only program. The person approaches the Topaz Signature Pad and the pad screen reads “Please Sign In”. They sign their name - the signature with it’s Date/Time stamp is automatically saved. The Signature Pad then resets itself, ready for the next person.

Can eSignInSheet “sign-out” a person as well as “sign-in"? 
Yes, there are two options.
First choice - right click on a "sign in" line on the Main Menu, a "sign out" pop-up window appears, click OK.
Second Choice - Turn on the sign out feature from the ConfigPad Menu and our software will capture sign out signatures as they are leaving.
Both options keep a record of their time-in and their time-out with total time reported on the sign in sheet

How does eSignInSheet recognize who is signing in?

A person does not need to be recognized by the software to sign in. But a registered person signs in faster.
A person must be registered to be recognized. There are three recognition options with our software.

1)       The most common and least expensive option is the PIN number. When a person first signs in they are registered with a PIN number to use with each returning visit.

2)       An ID card with a magnetic stripe can be used with our system. This can be a driver’s license, employee ID or a special card issued just to sign in. The Topaz signature pad with magnetic stripe reader is required.

3)       Fingerprint recognition is the third option. This is used when the gateway requires additional confirmation of identity. The person on their first visit is registered in our software and a digital code of their fingerprint is captured. Each subsequent visit requires that they have their fingerprint scanned for recognition before signing in. The Topaz signature pad with fingerprint recognition is required.

What information does eSignInSheet report?

Under the reports menu, you can ask the software to search for signatures on a name or a date or combination of the two. You can ask for all signatures Year To Date or Month To Date with or without entering an individual’s name. You can specify a  date range to look for a name. You can use the sign in / sign out feature to track the visit time of a particular patient or visitor.

We have a Multi Doctor Clinic with different doctors seeing patients on different days. Can we keep the doctor list set to only the doctors that are in on a particular day?

Don't See Your Question?

Email It To Us 
info@esigninsheet.com

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